CI Employees, Students Reap Benefits of Organizational Effectiveness Program
As part of CSU Channel Islands’ (CI) Organizational Effectiveness Program, launched by the University’s Division of Business & Financial Affairs, the newest crop of Lean Six Sigma Green Belts has graduated from the County of Ventura’s Lean Six Sigma training last week, with nine CI employees becoming process improvement facilitators, spreading renewed business efficiency and effectiveness techniques to their campus colleagues.
Teaming up with County of Ventura’s Service Excellence Office last year has enabled the training of more than 125 of CI’s employees, resulting in more than $90,000 in operational efficiencies, while at the same time igniting a deeper culture of continuous improvement. Successes include improvements in events planning, business support service operations, and organizational functions.
“The more I have learned about this program, the more excited I am about it,” said Executive Analyst to the President Melissa Remotti, one of the new Green Belts. “It allows us to look at processes that span across the University with a critical eye. The more we can streamline administrative processes, the more funds we can devote directly to student and academic programs.”
Lean Six Sigma is an organizational development model that seeks to maximize value while eliminating waste in processes by systematically applying scientific principles. In a four-day professional development course taught by the County of Ventura’s Service Excellence Office, participants learn state-of-the-art process improvement skills, identify a project, and begin using Lean principles to help their organization maximize performance.
The County of Ventura introduced the Lean program to its workforce in 2008 as a way of encouraging a countywide culture of service excellence, continuous improvement and empirically based decision-making as a means of improving the quality, consistency, speed and cost of county services. Over the past five years, the county has trained more than 3,150 employees, realized more than $21 million in savings, and been heralded as a statewide and national example of effective process improvement.
For more information about Ventura County’s Lean Six Sigma program, contact Elaine Crandall at firstname.lastname@example.org or visit Ventura County’s Service Excellence Web page at http://www.ventura.org/divisions/service-excellence. For more information about CI’s Organizational Effectiveness Program, contact Pamela Abbott-Mouchou at email@example.com.