What Shopping Will Look Like in the Future
NEW YORK — One of America’s favorite pastimes is changing rapidly.
When it comes to shopping, more Americans are skipping the stores and pulling out their smartphones and tablets. Still, there’s more on the horizon for shopping than just point-and-clicking.
No one thinks physical stores are going away permanently. But because of the frenetic pace of advances in technology and online shopping, the stores that remain will likely offer amenities and services that are more about experiences and less about selling a product. Think: Apple Inc.’s stores.
Among the things industry watchers are envisioning are holograms in dressing rooms that will allow shoppers to try on clothes without getting undressed. Their homes will be equipped with smart technology that will order light bulbs before they go dark. And they’ll be able to print out a full version of coffee cups and other products using 3-D technology in stores.
“Physical shopping will become a lot more fun because it’s going to have to be,” retail futurist Doug Stephens says.
Forrester analyst Sucharita Mulpuru says stores of the future will be more about services, like day care, veterinary services and beauty services. Services that connect online and offline shopping could increase as well, with more drive-thru pickup and order-online, pick-up-in-store services. Checkout also will be self-service or with cashiers using computer tablets.