Thursday, July 26, 2018

VENTURA COUNTY—Ventura County Public Works Agency (VCPWA) is excited to officially launch VCPWA Connect! - A mobile device and web-based system that streamlines how community members report issues within the unincorporated areas of the County of Ventura and in addition provides timely responses.

VCPWA Connect! will allow residents to report potholes, illegal dumping, flooding, landslides, water/wastewater issues, or any other public works issue, or simply submit a question or comment to any of their five departments: Central Services, Engineering Services, Transportation, Water & Sanitation and Watershed Protection District.

Using VCPWA Connect!, community members can easily submit multiple service requests and concerns from the unincorporated areas throughout Ventura County. Once logged onto the app, a map is displayed to show the areas VCPWA serves. This will also increase the awareness of VCPWA decision-makers by tracking and reporting the needs of citizens and problem areas that need to be addressed.

“We are always looking for ways to improve the process of addressing the ongoing needs that come up within our community,” said VCPWA’s Director Jeff Pratt who also added, “VCPWA Connect! is a great tool to have at our disposal and our community can easily access it either through our website or through their mobile devices.”

The new app interfaces with the http://vcpublicworks.org/ website by clearly displaying a map of the unincorporated area and steps for how to enter any concern or issue. Once an issue has been reported in VCPWA Connect!, it will route the request, concern or comment to the proper department and will track the progress or resolution of the reported issue. It will also send an email to the person who is reporting the issue so they are notified of the solution in a timely manner.

VCPWA Connect! is a great improvement to the existing customer service system. The new app delivers the ease of reporting abilities with improved information sharing, and communication between VCPWA and community members.