Oxnard-- The Community Services, Public Safety, Housing & Development Committee, Tuesday, November 22, approved a three-year agreement with Phoenix Group Information Systems for parking citation, administrative citation, and alarm management services.
The agreement doesn’t exceed $810,000 over the contract.
Commander Marc Amon presented the video and said the approval authorizes City Manager Alex Nguyen to execute Agreement 8-8504 with Phoenix Group which expands the scope of services with the Phoenix Group.
“The Phoenix Group has been performing citation processing duties for over 30 years and currently provides services to over 240 agencies in public entities in California,” he said.
The Oxnard Police Department issues about 35,000 parking citations annually when fully staffed, he said, and the Phoenix Group will send out notice of violation letters, including the amount due, applicable late fees, and how to contest a violation.
“They will also provide toll-free support for the public, provide credit card payment capability and also pursue the collection of unpaid fines through the California Franchise Tax Board,” Amon said. “For alarm management services, the police department averages more than 2,500 calls annually, and part of the new agreement incorporates false alarm management and billing.
“The Phoenix Group utilizes their proprietary…
